MODULE 5
September 10, 2018
MODULE 7
September 10, 2018

MODULE 6

COURSE COACH

Idabelle Crosby


In Customer Services and CRM we will look at getting the basics of customer services right and giving you the fundamentals to groom customer service according to your own industry.
Being employable means: "I exceed customer expectations".

More about Idabelle


Idabell is a qualified pharmacist. She completed her degree in B Pharm Hons in 2002 at NWU.
During her honours year she found a keen interest in Entrepreneurship, Basic Accounting and the retail pharmacy focused subjects.

Idabell has worked in the Corporate environment as a sales representative and key accounts manager. At present, she is the manager of a retail pharmacy in Johannesburg within a busy, client focussed, medical centre.

More about Customer Care and CRM


Customer service is the act of taking care of the customers’ needs by giving and delivering professional assistance before, during and after the buying of products or services.
It is crucial to meet the desires and needs of all your customers. Bad customer service is the quickest way to drive customers away. Keep in mind that customers are quick to share their good and bad experiences online.

MODULE STRUCTURE

UNIT 1: ESTABLISH AND MEET SERVICE STANDARDS

UNIT 2: UTILISE CRM SOFTWARE

UNIT 3: EXCEED SERVICE STANDARDS

UNIT 4: CREATING A CUSTOMER SERVICE PLAN AND EMPOWER EMPLOYEES

UNIT 5: CUSTOMER POWER AND PUNCH

MODULES